運送政策
Shipping Methods & Delivery Charges
SF Express is our designated courier company for orders to Hong Kong, Macau, Mainland China and Singapore. Delivery charges to the above areas would be quoted and charged according to SF Express rates.
Hong Kong Orders
Enjoy free delivery for orders above HKD 799 (except heavy and bulky items and discounted items).
For orders below HKD 799 and up to 3kg, a flat delivery cost of HKD 30 is applicable (except heavy and bulky items).
Regular delivery is within 1-2 working days. For special delivery arrangements, please contact Customer Service.
Free delivery within Discovery Bay only is possible for orders HKD 200 and up. Please contact us via email hello@felixandmina.com or call 2130 7013 for more information.
Macau Orders
Enjoy free delivery for orders above HKD 1900 (except heavy and bulky items and discounted items). For orders below HKD 1900 and up to 3kg, a flat delivery cost of HKD 55 is applicable (except heavy and bulky items).
The usual delivery time is 3-5 working days after dispatch.
Mainland China Orders
Enjoy free delivery for orders above HKD 1900 / RMB 1785 (except heavy and bulky items and discounted items). For orders below HKD 1900 / RMB 1785 and up to 3kg, a flat delivery cost of HKD 95 / RMB 90 is applicable (except heavy and bulky items).
The usual delivery time is 3-5 working days after dispatch.
Singapore Orders
Enjoy free delivery for orders above HKD 3000 / SGD 509 (except heavy and bulky items and discounted items). For orders below HKD 3000 / SGD 509 and up to 3kg, a flat delivery cost of HKD 91 / SGD 15 is applicable (except heavy and bulky items). If you are ordering our Billes & Co. marbles, we ship directly from our warehouse in Singapore for a flat fee of SGD 5.
The usual delivery time is 4-7 working days after dispatch.
International Orders
Enjoy free delivery for orders above HKD 3000 / USD 387 (except heavy and bulky items and discounted items). Please contact us via email hello@felixandmina.com or call 2130 7013 for a shipping quote when you purchase for an amount of less than HKD 3000.
You are also responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". These are determined by the individual country, refusing to pay duties will not return the package to us and we will not be able to issue a refund. All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.
Urgent Delivery
If you need an urgent delivery, please feel free to email us at hello@felixandmina.com or call 2130 7013 for a special arrangement.
Depending on the weight and size of the order, additional delivery costs may apply. In this case, we will contact you to arrange.
Incorrect Address/Orders
We are unable to change the details of an order once it has been placed. Please contact Customer Care by calling 2130 7013 or email hello@felixandmina.com if you have made an error and we will try to halt your order, however, due to fast processing times this is not guaranteed.
While we do not accept any liability for incorrect addresses, we will always try to accommodate amendments where possible. To avoid disappointment, please make sure you check your delivery address carefully.
All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
If there is any dispute. felix & mina management reserves the right to the final decision.
Returns
You have 10 days calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges or cancellations are not allowed.
Contact Us
If you have any questions on how to return your item to us, contact us.